1. We are committed to providing professional customer service and timely assistance. If you have any questions regarding pet supplies, products, orders, shipping, returns, refunds, payments, product information, or other inquiries related to sylmosspets.shop, please feel free to contact Sylmoss INC.

2. Company Name

Sylmoss INC

3. Business Address

1755 LOGAN AVE UNIT 216,

SAN DIEGO, CA 92113

4. Business Email

CARMEN@sylmosspets.shop

support@sylmosspets.shop

5. Phone Number

619-967-1016

6. Customer Service Hours

Monday – Friday

9:00 AM – 5:00 PM (U.S. Business Hours)

7. We strive to respond to all customer emails within 1–2 business days. Response times may be extended during weekends, holidays, or periods of high inquiry volume.

8. Please include your order number and a detailed description of your inquiry when contacting us so we can assist you as efficiently as possible.